Velvet & Vault

Privacy Policy

Welcome to Velvet & Vault. This privacy policy explains how we collect, use, and protect your personal information when you visit our venue, use our website, or engage with our services.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all personal information collected through our website, in-person interactions, and other channels.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, such as your name, contact details, and payment information when making reservations or bookings.

  • Name, email address, phone number, and postal address.
  • Payment card details for transactions (processed securely).
  • Date of birth for age verification (18+ venue).

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage.

  • IP address, browser type, operating system.
  • Pages visited, time spent, and referring URLs.
  • Cookies and similar technologies (see Cookie Policy).

How We Use Your Information

Primary Uses

We use your personal information to provide and improve our services, including managing reservations, processing payments, and communicating with you.

  1. To process bookings and reservations for poker tables and dining.
  2. To send confirmations, reminders, and updates about your bookings.
  3. To respond to inquiries and provide customer support.
  4. To comply with legal obligations, such as age verification and record-keeping.

Marketing Communications

With your consent, we may send you promotional materials about upcoming poker events, tournaments, and special offers.

  • You can opt out at any time by clicking the unsubscribe link in emails or contacting us.
  • We do not sell or rent your personal information to third parties for marketing purposes.

Disclosure of Your Information

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering services.

  • Payment processors (e.g., for card transactions).
  • Email and communication platforms.
  • IT and hosting providers.
  • These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Velvet & Vault, our guests, or others.

  • Compliance with court orders or government requests.
  • Prevention of fraud or other illegal activities.
  • Enforcement of our terms and policies.

Data Security and Retention

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

  • Encryption of data in transit and at rest.
  • Access controls and staff training.
  • Regular security assessments.

Retention Period

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Booking and transaction records may be kept for tax and legal compliance.
  • Marketing data is kept until consent is withdrawn.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

  • Contact us using the details below to make a request.
  • We will respond within a reasonable timeframe, as required by law.

Opt-Out and Deletion

You may opt out of marketing communications at any time and request deletion of your personal information, subject to legal obligations.

  • Unsubscribe link in emails.
  • Contact us to request deletion; we will comply unless retention is required by law.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page, and we will indicate the effective date at the top.

  • Material changes will be communicated via email or prominent notice on our website.
  • Continued use of our services after changes constitutes acceptance of the updated policy.